Help Center

Need a hand with tickets, account access, payments, or organizer tools? Start here.

Ticket Help

If you bought a ticket and cannot find it, check your email, SMS inbox, and the My Tickets page after signing in.

Payments

If a payment is pending or duplicated, wait a few minutes before retrying. If money was captured but no ticket appears, contact support with your order number.

Organizer Support

Organizers can use the dashboard to manage events, review ticket sales, and scan tickets at the venue entrance.

Contact Us

For direct support, use the support form so your issue is recorded and sent to the admin team.

For sales and partnership requests, email sales@team.kgsols.com.